Curse

achilles ankle · Sep 26, 2006, 11:14 PM // 23:14

Ok..hvnt had a lag issue in a while, not once during the preview event did i lagged out.
But, starting today..a couple hours ago within 1 hour i got 5 007's. whats up with this and is anyone else getting this as well?

Kern Wolf · Sep 26, 2006, 11:19 PM // 23:19

Yes; gotten to the point that I've given up for the evening...

some_dude_91 · Sep 27, 2006, 12:15 AM // 00:15

yeah. i hate it. i've gotten it like 20 times in the past hour. i give up. i guess im gonna have to start my homework now =*(

VanDamselx · Sep 27, 2006, 12:16 AM // 00:16

^^

I'm almost there

Stolen Souls · Sep 27, 2006, 12:19 AM // 00:19

There are 3 or 4 other topics about this same subject, I think. Lots of us are having the same problem...including me. I get disconnected every 5 minutes. There's no lag, just a very sudden disconnect/err7. I'm also having a problem where I get disconnected form the friends server...so all my friends perpetually think I'm offline...

But of course...email support and they'll say it's because all of our computers are screwing up, and that we should call our ISP to fix their problem...

Dwiggit · Sep 27, 2006, 01:24 AM // 01:24

Yeah, I got about 10 err7's in an hour... giving up for tonight.

Seems like the lag has become worse over the year as well.
When I played Prophesies, I NEVER had and err7.
With Factions, I had maybe 3-4 err7's throughout.
And tonight...10.... ugh!

I also had my client crash for the first time as well.
It caused the automated "Send Anet the info" dialogue box to appear. Yes, I sent the report in.

Oh well... I guess I'll catch up on some sleep!

Dwig

A User Name · Sep 27, 2006, 01:42 AM // 01:42

yea i have had 5 myself, and im giving up for tonight, but im curious anyone know why the lag and err7's are popping up more and more often?

fgarvin · Sep 27, 2006, 01:45 AM // 01:45

WoW DOS attack...

Rakj Grazon · Sep 27, 2006, 01:49 AM // 01:49

word. im getting raped with lag and err7. i get a bad bad bad packet drop lag and then i disconnect. Anet pisses me off. id rather not have factions or some other little feature if we could not have err7. Really, they should dely nightfall and concentrate on fixing their servers so we dont drop all the time

Darksun · Sep 27, 2006, 03:04 AM // 03:04

Ditto here.

Lag rape and 7 multi-kills! :P

Miss Eisei · Sep 27, 2006, 04:59 AM // 04:59

ive had about 50+ err7 tonite
its now so bad im giving up for today and MAYBE i can actually do something in game tomorrow >_<

zelira · Sep 27, 2006, 05:02 AM // 05:02

Same here, getting disconnected every few minutes. Once in a while I can even get all eight of my skills flashing before I get disconnected.

saphir · Sep 27, 2006, 06:55 AM // 06:55

yup, about every 2-5 min i get an err 7, sometimes as soon as i login before i even get to the character screen!
i've given up for the night after probably pissing off a few groups after their monk dropped >_<

guess i'll just wait for it to clear up like after the last mass err 7/lag fiasco following the pvp preview event - that took about 3-4 days

SparhawkJC · Sep 27, 2006, 12:26 PM // 12:26

It's 8:30 am EST and I'm still getting a lot of Err = 7. You'd figure that they would have pinpointed the problem by now.

Arcueid13 · Sep 27, 2006, 05:00 PM // 17:00

I've read in another forum a response from Gaile. It says the Network team has been informed of this issue and will look into it. Also several people on that forums said that the connection issue is much better now. They can play for an hour without err7. So it seems the situation is improving. Hopefully by the time i leave work everything will be back to normal!!

Josh · Sep 27, 2006, 05:56 PM // 17:56

I'm fine..playing on the European servers though mind you?

My Documents · Sep 27, 2006, 07:07 PM // 19:07

Quote:

Originally Posted by Arcueid13

I've read in another forum a response from Gaile. It says the Network team has been informed of this issue and will look into it. Also several people on that forums said that the connection issue is much better now. They can play for an hour without err7. So it seems the situation is improving. Hopefully by the time i leave work everything will be back to normal!!

Link to Gaile's post, please. :[

Arcueid13 · Sep 27, 2006, 07:35 PM // 19:35

This requires gwonline.net account. But here's the link Gaile left comment on both pages, so look for them. I'm not sure if it's appropriate to link to outside forums in here. Please delete my post if that's the case. I just think this will calm a lot of people down

http://forums.gwonline.net/showthrea...=422728&page=9

http://forums.gwonline.net/showthrea...422728&page=10

For the lazy people...

From Gaile:
"Hey, there,

I've passed this along to the Network Team and I am sure they have been tracking this. If there is any information to share I will let you know.
__________________
Gaile Gray
Community Relations Manager
ArenaNet
www.guildwars.com"

From Alex Weekes (NCsoft Europe):
"Please do know that your efforts *are* appreciated, very much.

Also, for those commenting on the responses from the support team: please be patient with the system. It works the way it does for a reason. We have a lot of data gathered over long periods of time, and the system is continually being refined. While for some players it may seem that initial responses are irrelevant to them, or overly rudimentary, or perhaps not paying attention ... that's not the case. The system is there and worked through in the way it is because, quite simply, the *vast* (I can't stress that enough) majority of tickets are solved with the first response, and if not the first then usually the second.

You can help both the support team and yourself by remaining patient and working htrough the steps as requested by the people dealing with your ticket. Not doing so can result in your ticket taking significantly longer to result in a solution and will be a much less satisfactory experience for both you and the member(s) of staff you deal with. Yes, we've had cases where someone has insisted the problem must be the servers and refused to carry out a request and then when they finally did try what was asked the problem was immediately solved.

Anyway, point I'm trying to make: the quickest way to get a resolution (even though it may not seem like it at first) is to simply be patient and perform any tests, changes, monitoring that support asks of you.

And of course, the quickest way to alert our teams of any potential issues, especially related to connectivity, is to report it via the support interface on the website. Post #40 in this thread is an excellent resource."

From Gaile again

"Yes, I agree with you that we should all make an effort to do so. Not just ArenaNet but NCsoft, too. We have 24-hour network support, obviously. What I'd like to do is ask if there is a means by which people on the Support Team can update our Network News page when situations arise like this without having to wake up a Web Team member. If we were plumbed to do that, we could put up and take down notices much more efficiently. However, I don't know if that (1) feasible and (2) something that we want to enact. We may prefer to wake up the Web Team.

Seriously, though, another thing I want to do is put a link to the Network News page right on the main page. I don't want people to have to dig into the site to find out what's up. I want them to plink "Network News" and learn the info immediately.

Thirdly, it's been a dream of mine for many months to have an indicator on the main page, a "new" flag or a sparkly or something like that, that will show everyone "Hey, there's something new on this page -- go read it!" Combined with moving a link to Network News to the front page, that would make it very easy to keep up to date on these sorts of issues, rare as they might be. (It also would allow us to let you know about planned outages, like the upgrade to the Support system that took place yesterday. It was posted on Network News, but I doubt if more than 2 people saw it, because the game wasn't impacted.)

Anyway, this is just by way of letting you know we are working to make the information flow in both directions better and more productive. Thanks for your comments and help with nailing down this particular incident -- it's being investigated even as I type.
__________________
Gaile Gray
Community Relations Manager
ArenaNet
www.guildwars.com"

Blade_Wolf · Sep 27, 2006, 08:48 PM // 20:48

I'm Going log on soon and see if the problem is improving.
Hopefully they've done a little problem solving by now. If not well theres always Oblivion.

Update:
I was able to log on and play my ranger for at least 15 minutes before i got another error 7. So basically Problem not solved, but its getting better. I guess I'll have to wait tell tomarrow...and try again. Nah maybe i'll just wait tell saturday they've got to have it fixed by then.

Dwiggit · Sep 27, 2006, 11:56 PM // 23:56

Just went to the login screen this evening and there was a message in the announcement area:

Quote:

Emergency Network Maintenance Sept 27,2006
Many Cox customers in the U.S. are experiencing difficulties while playing Guild Wars at the present time. At 4:30 pm Pacific time, NCSoft will be rerouting traffic to bypass these network issues; while most users will be unaffected, this may cause some players to lose connectivity to Guild Wars for a brief period, estimated at 2-3 minutes, while network routes reconverge

We'll I'm a Cox customer.... yay Cox.

I'm glad NCSoft is looking to patch the problem.

Dwig